At Bilby and Bear we ensure all our orders are packed with care and headed out the door to you as soon as possible.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We ship all orders with Canada Post.
Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Delivery to Schools/Organizations:
We team up with schools and other organizations to do bulk orders throughout the year. When a bulk order has been arranged with the school/organization there is no shipping fee per order. We prepare the orders for the whole school and they will be delivered to the school and ready for immediate distribution.
We try to arrange with schools to do a minimum of one bulk order a year so that it limits shipping charges for customers and the impact on the environment.
You can skip the shipping fees with free local pickup at our warehouse in NW Calgary. We are located off Old Banff Coach Road near Cougar Ridge. We will send you an email with directions when your order is ready. Please select 'Warehouse Pickup' at checkout to choose this option to ensure no shipping fees are applied to your total.
Our warehouse pick up hours are flexible. Please reach out to us to arrange a time that suits and please have your order confirmation email with you when you come.
At this time we only offer shipping across Canada.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number (if applicable to your order) you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you. We ship all orders with Canada Post and delivery times are based on their estimates.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the unlikely event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and we will ensure this is solved.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org
Shop By School to Find Your Custom Colors
We love teaming up with schools and organizations to bring their custom color combos to life!